Job Details

Administrative Support Assistant, Undergraduate Programs: Haslam College of Business - UTK

Position Number: 6547137
Location: Chattanooga, TN
Position Type: Academic Advising

Administrative Support Assistant, Undergraduate Programs: Haslam College of Business - UTK
Knoxville, TN, United States

Job Identification: 4924
Job Category: Administrative
Posting Date: 09/04/2025
Job Schedule: Full Time
Locations: 1000 Volunteer Boulevard, Knoxville, TN, 37996, US (On-site)

Job Description
The Administrative Support Assistant plays a vital role within the Undergraduate Programs Office, providing essential administrative support to ensure the efficient operation of office functions. This multifaceted position works with data entry and organization to support enrollment management, supports overall operations of the academic advising office, and provides support to academic advisors and office leadership for academic advising, HR, special projects, and signature programs. This position also assists with managing flow of students checking in for academic advising appointments and assists with managing and training student employees. The ideal candidate will possess a combination of high-quality service, administrative skills, attention to detail, willingness to collaborate on a diverse range of tasks, and a commitment to supporting student success.

Responsibilities

Perform registration tasks in Banner, timetable entries, petition processing, and other data management processes.
Serve as the first point of contact for the office, including opening/closing the office.
Communicate with students/guests in-person, via email, on the phone, and/or online (Zoom, Teams).
Assist with office organization and daily operations, including routing requests to the appropriate functional area.
Assist with supervision/management of student employees, including training in day-to-day responsibilities.
Provide support for special programs and academic advising activities.
Engage in special projects as needed to support the office.

Qualifications
Required Qualifications

Education:
- High School Diploma
Experience:
- 2 years of experience working in an office or customer service environment
- OR
- 1 year of experience working in an office or customer service environment with an associate's degree and/or other licenses/certifications
Knowledge, Skills, Abilities:
Knowledge
- Office management & organization
- Basic supervision principles
Skills
- Operate basic office technologies such as multi-line phones, copy machines, scanners, printers
- Effectively/accurately utilize basic computer software such as Microsoft Office Suite, Outlook, web browsers
- Effectively/accurately utilize, or learn and then effectively utilize, specialized software used in the office, including but not limited to, Banner, DARS, Adobe Acrobat, DASH, Salesforce, Teams, SharePoint, DocuSign, Microsoft Powerforms
Abilities
- Excellent verbal and written communication
- Good problem-solving
- Determine when to respond to inquiries and when to refer
- Learn and subsequently use new technologies & software
- Open to learning new ways of doing things
- Manage multiple responsibilities simultaneously

Preferred Qualifications:

Education:
- Associate's or Bachelor's degree preferred
Experience:
- 4 years of experience working in an office or customer service environment
- Experience working in higher education academic advising environment
- Experience with the technology/computer programs used in an academic advising office
Knowledge, Skills, Abilities:
- Prefer knowledge of higher ed advising office operations
- Prefer knowledge of, and skills in using, the specialized software used in the office, including but not limited to, Banner, DARS, Adobe Acrobat, DASH, Salesforce, Teams, SharePoint, DocuSign, Microsoft Powerforms

Work Location:

Location: Knoxville, TN
Onsite

Compensation and Benefits:

UT market range: MR04
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments.

Resume
Cover Letter
List of 3 Professional References

About The College/Department/Division:

The Haslam College of Business (HCB) is a destination for future leaders. Our programs equip students with practical knowledge, critical thinking skills, global perspectives and the expertise needed to thrive in the competitive business world. The HCB Undergraduate Programs Office provides comprehensive academic advising services for approximately 9,600 undergraduate students. The college has a collaborative advising team focused on assisting students in developing and implementing sound educational plans consistent with their values and academic and career goals.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4924/?mode=location